SHIPPING & DELIVERY
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ocarina is little hard to play. It requires some strength from the lungs and some notes can sound deaf, but I thinks it is because of the shape. It really is pretty and arrived earlier than expected. The package comes without the hand stand but that was expected, and it's well protected from impact, aside from the packaging itself. Very nice overall, but it's more of a decoration than an instrument.
Received just as it was listed.
Arrived very well packaging I recommend Nerdmana 100%
Viene la ocarina una cinta para atarlo y una guía, tiene muy buen sonido, muy buena compra y llego antes de lo estimado
Very cute ocarina, no idea how to play it yet but I'm excited to learn!
Recibí el producto en aprox. dos semanas después de la compra, llegó en buenas condiciones, muy bien envuelto y tal cual se ve en las imagenes. Conforme con la compra, además llegó a mi domicilio y sellado, totalmente seguro!
está muy lindo todo confiable
It looks a little bigger is the pictures but it's okay
it is very beautiful and packed very well, Thank you so much
The ocarina looks fantastic. The sound is okay for the price, but it's definitely it's weakest side
Looks as desired. If the sound is OK I can not judge, but fun
Beautiful, sounds great, the box comes in perfect condition, with scores and rope to hang. The box and the ocarine are really nice. All very well protected
I had high expectations but the sound doesn't end up convincing me. Still the shipment was fast and I'm very happy.
La ameeee de verdad voy a pedir otra para mi tía :)
the ocarina is great. It comes with a triangular bag and a little ceramic holder with the shape of a hand. sadly it is impossible for me to balance the ocarina on the hand.
parfais bien emballé et protéger avec papier bulle ocarina comme sur la photo accompagné d'une main en support d'un étudié de protection d'un cordon ainsi qu'une partition pour s'entraîner
Item arrived quickly! Very well packaged and protected. The Ocarina is very beautiful in aesthetics and looks solid. It is supplied with a cord, a pouch for carrying it as well as a ceramic hand for laying it; however the hand is too light to bear the weight of the ocarina and we can only put it in a certain sense but it is less pretty than in the photo, it's a shame. As for the sound of the Ocarina, it is disappointing because it does not make a beautiful sound which makes it unusable for some music! I am disappointed with the sound that produces because when you unleash the notes from below the sound is horrible
It's arrived in perfect condition, you have to blow something strong but I guess it's normal, the only thing I didn't like is that instead of coming with zelda songs on score you comes with Happy Birthday and stuff like that
The instrument is cool. Full set in the complete set A. Sounds loud enough. Thank you to the Nerdmana, the order came to the Moscow region for 14 days.
The product came on time, the tool is just magical, it sounds excellent and melodic, it is made quite qualitatively. The order is satisfied.