SHIPPING & DELIVERY
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
going fitted well as per description
They're very cool and arrived very fast
The second time I buy caps, they are excellent.
Perfect, as described, I have to put them on, fast delivery, within 10 days
Price performance ratio is top. You have you admittedly self rausschneiden but this goes with a nail scissors wonderful and without residue;)
Very good product arrived long before expected. I recommend.
Good product, better then expected
A little hard to detach from the bracket. I damaged 2 before understanding how to do it Damage
Product came well packed, bought on 01/07 and 15/07 received today, not taxed.
Just like the picture. Arrived quickly in Peru
Look good and feel good, recommend.
They only for Joy-Con from Nintendo
Beautiful, better than expected. They feel amazing and we’re extremely easy to put on. 10/10 recommend
Just as described/pictured. You do have to pop them from the mould but it is easy.
Very good quality with good details, recommended.
good looking quality, cant complain. Took a while to arrive but due customs clearrance.
Compliant, also fits on the pro controller, but I have not played with to see if it does not slip because it turns on itself, the pattern does not stand in the right direction because it moves. But otherwise no worries, fits well and pleasant to the touch. Satisfied with my order.
Качество отличное, доставка в Москву заняла 2 недели. Брал для геймпада Canyon cnd-gpw3, а не для Nintendo switch, но подошло идеально. К покупке рекомендую!
Perfect same as photo. Have spent two months to arrive in Italy but the store is super available to every eventuality
For a couple of weeks went to Krasnodar, in Pyaterochka, the description corresponds
Очень хорошее качество, довольно быстрая доставка, легко разобрать силиконовую основу, они похожи на перчатку Nintendo Switch Lite.
Very good quality, pretty fast shipping, easy to degrind from the silicone base, fit like a glove on Nintendo Switch Lite.
Super fast shipping, arrived at my home in Mexico 16 days before the estimated date. Very tough plastic and good quality, soft to touch.
Как показано на фото, они приходят довольно близко к основанию резины, приятной текстуры.