SHIPPING & DELIVERY
IMPORTANT NOTICE
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived without problem, it seems a little thin but warm. She is just beautiful and very faithful to the original. Check the size before buy because the number Asian is much smaller than the Brazilian. Took the XL that would be equivalent to M, the sleeves were a little big but better than remain missing.
In connection with the situation in China send goods could not be, but sell answered all questions and money no problem
I LOVE THIS HOODIE!! ITS SO THICK AND SOFT!!! garrus would approve. I'm a UK size 8/S top, and I got an L for a slightly oversized fit. the zipper is kinda flimsy, as you would expect. it looks like it would bleed into the white if you machine washed it, so I think I'll try handwashing on cold for the first wash, if you wanna keep the colours. came in about 2 weeks!
Good quality, fits nice. Zipper is sturdy. Excellent thanks
Perfect! It's beautiful, I love it
The quality of the sweatshirt is good, there is a gentle smell-after delivery it is worth washing. Usually I wear clothes size M-L, for the order chose m-sits Super, fits like a sports windbreaker. For a warmer version of this sweatshirt, I would take L. I really liked the sweatshirt, it looks like one in one.
Excellent sweatshirt, very warm.
Soft, good. Looks very good. It's a pity that the strip does not go on the shoulder. Thank you store!
Arrived in two weeks despite the pandemic. Overall the hoodie looks very nice eventhough there are some loose threads here and there but nothing too serious. It’s very thick and comfortable! Great for fall weather.
Товар полностью соответствует описанию. Доставлен быстро.
The order came quickly enough. The material is thick and dense. Locks are strong, embroidery is quality. Very warm sweatshirt, you can walk in the autumn. I took a larger size, but it's not necessary he would be normal. If you want that it would look sporty take your size, and for comfort you can and more
I'm very happy with this purchase! The item arrived in a week to Spain, the hoodie is perfect exactly like the photos. My size is S and I choose the M size. I totally recommend buying to this store, thank you SO much!!
Very thin... Qualitatively embroidered emblem in front, good patch on the side. On the European size m female is too big...
Hoodie is very nice, thick and with nice details. Size I bought was black thick asian M, its suitable for 165 cm girl, bigger size would be too wide (if youre 50-60 kg) and smaller one would have quite short sleeves, I do not recommend size S for anyone taller than 160 cm unless you have short arms. Consider L or bigger if you like big hoodies but it will be wide (speaking for ~160 cm people)
Everything is fine! Only threads climb almost immediately, it's a jamb. And in general-good.
All super) delivered quickly, very liked) size suited)
Embroidery such itself and when wearing the letter N goes somewhere in the face, will roll for a photo, but in close proximity it is immediately visible that merch has never been offshore
Soft, warm. Stripe on the sleeves made of fabric.
It look awesome and the quality is nice. Totally worth the price. Delivery was quite quick too. As for EU sizes: I'm a 173 cm woman, I usually wear the size 38/40. I've ordered XXL because I was afraid it might be too short. I think I could have ordered XL and it would be good; XXL is a bit oversized, which is totally no issue, because I like oversized hoodies. I highly recommend it. Thanks!
Excellent article! He arrived a month earlier than expected in Mexico!
Very warm, everything is great. A little strung threads, but this, in principle, is not critical. Promised to deliver in mid-May, and eventually arrived in 15 days!
Good, comfortable sweatshirt. The material is good, the N7 logo is engraved perfectly. recommend.
The quality is excellent, a little bit of thread on the elastic band in the sleeve, but fearless.
Delightful warm sweatshirt. I ordered as a gift for the new year, I liked it very much. A little climb thread with a strip on the sleeve, but it's not critical.
It came for a month, the quality is good, everything is stitched, although it is clear that the size is designed for men and me the jacket turned out to be too big even by parameter it's nothing)) We'll bang, OK?